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Preparing for Your Peloton Bike, Bike+, or Row

Network Setup Instructions

As you prepare for your Peloton Bike, Bike+, or Row, be sure your internet network is set up to support it. Here’s everything you need to know and do to ensure a successful setup and seamless experience for your guests.

Network Requirements

Peloton Bike and Bike+
The Peloton Bike and Bike+ will work on a wireless connection, but a wired connection is recommended. If using a wireless connection, place the Bike or Bike+ as close as possible to a Wi-Fi access point. The touchscreen supports both 2.4Ghz and 5Ghz frequencies over Wi-Fi.

Where proximity allows, we recommend utilizing the less-congested 5Ghz WiFi band. For wired connections, Bike+ will require the use of a USB-C to Ethernet Adapter (not included).

Peloton Row
The Peloton Row works on a wireless connection. We recommend placing the Row as close as possible to a WiFi access point. The touchscreen supports both 2.4Ghz and 5Ghz frequencies over WiFi. Where proximity allows, we recommend utilizing the less-congested 5Ghz WiFi band.

Requirements

Network Bandwidth

Recommended Requirements

Bike - >10-15 Mbps, >2.5 Mbps
Bike+ - >10-15 Mbps, >2.5 Mbps
Row - >10-15 Mbps, >2.5 Mbps

Minimum Requirements

Bike - >8 Mbps, >1 Mbps
Bike+ - >8 Mbps, >1 Mbps
Row - >8 Mbps, >1 Mbps

Firewall

Outbound traffic on ports 443 (TCP), 80 (TCP) and 123 (UDP).
Captive portal is not supported

IP Address Assignment

DHCP IP address assignment recommended.
Static IP address assignment is supported.

Remote Management

Not supported

Hidden Networks

Not supported

Public IP

Not required

Bandwidth

The Peloton Bike, Bike+, and Row communicate with multiple cloud services and use streaming video. To ensure functionality for all services, please ensure that the prescribed amount of bandwidth is reserved for each Peloton Bike, Bike+, and Row in the network.

On average we stream 8 Mbps per class. If you don’t have enough bandwidth to support this, expected degraded performance on streaming services such as buffering.

Peloton Bike – The Bike requires at least 8Mbps downstream bandwidth per Bike. To achieve the best user experience, we recommend 10Mbps per Bike. Please ensure that the required bandwidth is always available for each Peloton Bike. Without it, streaming services may not function correctly. QoS or other bandwidth management is recommended.

Peloton Bike+ - The Peloton Bike+ works with 2.4GHz & 5GHz WiFi running on WiFi 802.11 a/b/g/n/ac. Peloton recommends a 10Mbps download speed.
For wired Ethernet connectivity Peloton recommends using a 100 Mbps link (USB-C to Ethernet Adapter not included).

Peloton Row – The Row works with 2.4GHz & 5GHz WiFi running on WiFi 802.11 a/b/g/n/ac and will not support “hidden” WiFi networks. Peloton recommends a 10 Mbps download speed.

Internet Access

  • Make sure your network does not enforce a captive portal policy when connecting to the internet.
  • Disable all URL filtering for the Peloton Bike, Bike+, or Row, as it may interfere with Cloud Services being used by the Bike, Bike+, or Row.
  • Ensure that no proxy is being used to handle Peloton Bike, Bike+, or Row internet connections. Proxies can degrade streaming video performance.
  • The Peloton Bike, Bike+, and Row are dynamic platforms and integrate with many cloud and social networking services. Make sure all outbound TCP and UDP ports from the touchscreen to the internet are open in the firewall. No inbound ports from the internet to the Peloton Bike, Bike+, or Row need to be open. Outbound traffic is on ports 443 (TCP), 80 (TCP) and 123 (UDP).

IP Address Assignment

IP address assignment using DHCP Peloton Bike, Bike+, and Row is recommended. If DHCP is not available, use a static IP address. No inbound ports from the Internet to the Peloton Bike, Bike+, or Row need to be open.

Location

You may want to relocate the Peloton Bike, Bike+, or Row periodically. If and when you do, make sure that you continue to adhere to all of the above requirements.

Allow-listing Instructions

In many hotels where a guest network is used to connect to the Internet, it is required that a user authenticates via a splash page to agree to terms and connect to the Internet. The Peloton Bike, Bike+, and Row do not have the functionality to display a splash page on the user interface. As such it is recommended that the hotel’s IT or network administrator allowlist the Peloton’s MAC address to allow connectivity to the Internet.

Follow these steps to find the Peloton’s MAC address:

  1. Tap on “Settings” at the top right corner of the Bike, Bike+, or Row monitor
  2. In the “Device Settings” page, select “About tablet”
  3. In the About Tablet menu, select “Status”
  4. In this Status menu you will be given a WiFi MAC address and a Ethernet MAC address. Please use the MAC address that corresponds to the connection method you will be using.
  5. Once you have located the MAC address on the screen, please provide this to your IT team or network integrator to complete the process.

NOTE: If you are using your Peloton Bike, Bike+, or Row on advanced network that requires firewall permissions, you will need to add the following addresses to your allow-list:

.pelotoncycle.com
.onepeloton.com
.amplitude.com
.crashlytics.com
.optimizely.com
.segment.io

.segment.com
.pndsn.com
.cloudinary.com
.akamaihd.net
.s3.amazonaws.com
.nice264.com

.youboranqs01.com
.stripe.com
.google.com
.facebook.com
.newrelic.com
cdn.optimizely.com